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Terms and Conditions

PUNCTUALITY:

Guests are requested to arrive 15 minutes or more prior to your session time in order for you to complete a consultation card. A late arrival may result in a shorter session, or possibly even a forfeited session

SPA SESSIONS:
All sessions are subject to therapists’ availability. Prices are subject to change without notice, and are inclusive of VAT.

CONSULTATION:
Please note that all sessions are not permissible for pregnant women unless authorised by their medical practitioner in writing.

SAFETY REGULATIONS:

We recommend that you take care precaution to your belongings. 

PAYMENT:
We accept cash, debit cards, all credit cards, Bonvito loyalty cards, RCS and Edcon cards. A pre-payment may be required to secure your booking. All online payments are made in full via our secure online payment gateway.

PRODUCT REFUND POLICY:
Products may be returned within 48 hours of purchase provided the product has been unopened, unused and in the same condition in which it was purchased.
A refund will be provided in the form of a VitaLift Wellness Spas Gift Card for the value of the original product purchase price.

DRESS CODE:
The spa has a NO NUDITY policy. 

CANCELLATION POLICY:
A booking cancellation fee of 50% will be charged on all bookings that are cancelled within 8 hours or less of the appointment time. In the case of a “no-show”, the full cost will be charged.

GIFT CARDS:
Gift Cards are available Online or from the Spa and are redeemable at any Vitalift Wellness Spa nationwide. Gift Cards can be issued for specific sessions or for a selected value.
The original Gift Card must be presented at the appointment in order to be honored. Gift Cards may not be redeemed for cash.
As per the Consumer Protection Act, all Gift Cards and Gift Vouchers are valid for 3 years from date of issue unless otherwise stipulated on the Gift Card or Voucher.

DISCOUNT VOUCHERS:
May only be used for spa treatments and may not be used for retail purchases, Special Offers, Promotions or in conjunction with a loyalty program.

DISCLAIMER:
Every person entering the spa facilities or utilizing the facilities and equipment on these premises does so entirely at their own risk and agrees that VitaLift Wellness Spa, its management or therapists and/or the hotel shall not be held liable or responsible, whether jointly or severally, for any loss, injury or death, damages, claim and/or compensation of whatsoever nature. Such person by their entry to these premises for any reason whatsoever waives any and all claims against the aforementioned

© VitaLift Wellness Spa 2019 All Rights Reserved 

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